pgc88 Privacy Policy — Your Data, Our Responsibility

1 Introduction and General Guidelines

pgc88 is a trusted online gaming platform operated for users in Bangladesh. We place the utmost importance on the privacy of personal information of all our members. This privacy policy describes how pgc88 collects, stores, processes, and protects your information.

This policy is drafted in accordance with applicable laws in Bangladesh and international data protection standards. It applies whenever you visit the pgc88 website, create an account, carry out financial transactions, or use our services.

pgc88 reserves the right to update this privacy policy at any time. For any significant changes, we will notify members through the website and update the "Last Updated" date at the top of the policy.

2 What Information We Collect

We collect various types of information to operate pgc88's services properly. The categories of information collected are detailed below:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID or passport number (for age verification)
• Email address and mobile number
• Current address and country

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Deposit and withdrawal history and amounts
• Transaction time, date, and method

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Website access time and duration
• Page visit patterns and click activity

2.4 Gameplay Information

• Play history, bet amounts, and results
• Preferred games and session duration
• Bonus usage and wagering activity

3 How We Collect Information

pgc88 collects your information in the following ways:

• Information You Provide Directly: Information you give us yourself during account registration, the verification process, or when contacting support.
• Automatic Collection: Information automatically collected through cookies, log files, and tracking technologies while you browse the website.
• From Third Parties: Information received from payment processors, identity verification services, or fraud prevention systems.

We only collect the amount of information that is essential to operate our services. Collecting unnecessary or excessive information is against our policy.

4 Purpose of Using Information

pgc88 uses your information for the following legitimate purposes:

4.1 Account Management and Verification

Information is used to confirm your identity, verify your age, and ensure the security of your account. pgc88 provides services only to those aged 21 or above, so age verification is essential.

4.2 Processing Financial Transactions

Financial information is used to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.

4.3 Fraud and Scam Prevention

Information is analysed to detect and prevent unauthorised access, money laundering, creation of multiple accounts, and other fraudulent activities.

4.4 Service Improvement and Personalisation

Information is used to provide relevant games, bonus offers, and promotional content based on your gameplay preferences. This helps improve your overall experience.

4.5 Customer Support

Information is used to resolve your issues quickly and effectively, answer account-related questions, and operate 24/7 live chat support in Bengali.

4.6 Fulfilling Legal Obligations

Necessary information is stored and provided to comply with applicable laws, regulations, and directives from regulatory authorities.

5 Data Sharing and Third Parties

pgc88 does not sell your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

• Payment Processors: Information is shared with bKash, Nagad, Rocket, Upay, and banking partners only to the extent necessary to complete transactions.
• Technology Service Providers: For server hosting, cybersecurity, data analytics, and customer support platform operations.
• Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game software providers may access the technical information necessary to operate gameplay.
• Law Enforcement Agencies: Information may be provided in response to court orders, legal processes, or legitimate requests from government agencies.
• Fraud Prevention Organisations: For the prevention of online fraud, money laundering, and illegal activities.

In each of the above cases, third parties are bound by strict confidentiality agreements obligating them to protect the information.

6 Data Security Measures

pgc88 uses industry-standard technology and practices to protect your information. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption to prevent third parties from intercepting information.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall and Intrusion Detection: Round-the-clock monitoring to prevent unauthorised access.
• Encrypted Databases: All stored sensitive information is kept in encrypted form.
• Regular Security Audits: Periodic assessments to identify system vulnerabilities.
• Staff Training: Strict data protection training and access control policies for employees.

If any data breach is detected, we will promptly notify affected members and take the necessary remedial action.

7 Cookie Policy

The pgc88 website uses cookies to operate effectively. Cookies are small text files stored in your browser that help improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the basic functions of the website — maintaining login sessions, security authentication, and temporarily holding cart or form data.

7.2 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the website are used most and to improve the overall quality of the service.

7.3 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important website functions to not work properly.

8 Data Retention Period

pgc88 retains your information according to the following policy:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Information may be retained after account closure for as long as necessary for legal obligations, fraud investigations, or dispute resolution.
• Financial Transaction Records: Retained for a specified period in accordance with legal and regulatory requirements.
• Technical Logs: Retained for a limited period for system security and performance monitoring.

Once the required retention period has ended, information is securely deleted or anonymised.

9 Your Rights

As a pgc88 member, you have the following rights:

9.1 Right of Access

You can ask us what information we hold about you and how it is being used.

9.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you can request that it be corrected.

9.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, this right may be limited where there are legal obligations or an active dispute.

9.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted.

9.5 Right to Lodge a Complaint

If you have any concerns about our data protection practices, you can contact us directly. We will review every complaint seriously.

To exercise any of the above rights, send an email to [email protected] or contact us through the 24/7 live chat support. We will process your request within a reasonable time.

10 Protection of Minors

pgc88 provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification during account registration is mandatory.

If we suspect that a minor has created an account, we will immediately suspend that account and securely delete all associated information.

11 International Data Transfers

Our servers and technology infrastructure may be located in various countries. For international transfers of data, we ensure that:

• The recipient country or organisation provides adequate data protection.
• Protection standards are maintained through strict contractual obligations.
• All transfers are carried out through SSL encryption.

12 Policy Changes and Updates

pgc88 reserves the right to review and update this privacy policy from time to time. For any significant changes:

• A notice will be published on the website.
• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification may be sent to the registered email address.

Continued use of pgc88 after any changes will be considered as consent to the new policy. It is therefore each member's own responsibility to review this policy regularly.

13 Responsible Gaming and Its Relation to Data Protection

pgc88 is committed to ensuring responsible gaming. To this end, we analyse member gameplay data to identify unusual playing patterns and provide assistance to members when needed.

Information collected for this purpose is used solely for the protection of the member — it is never sold or used for unauthorised purposes. To learn more about responsible gaming, visit our Responsible Gaming page.